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SHOPPING, ORDERING AND SHIPPING
Tap on the “Track my Order” icon on the bottom right of the website to check on Order status
You can find out using the courier serviceability tool available on the product page. Please enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.
All orders placed are dispatched through our courier partner Delhivery
No. At this point, we deliver products only within India.
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area PINCODE is serviceable, you will receive a communication from our end.
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
You may not be liable to get a refund in case you fail in any of the below mentioned scenarios:
CANCELLATIONS & MODIFICATION
You can cancel an order until it is under packed status on “Track my Order”. As soon as the order is cancelled, we refund the amount paid for the order into the same Payment mode.
You have to login to your account on www.lee.in and follow the steps:
Sorry, that is not possible as the details for the delivery is already shared with our logistic partner. In such scenario, you can always cancel your order before it has been packed and place a new order with new address and mobile numbers.
Payments made via Credit Cards, Debit Card, Net Banking or wallet, will be refunded in 7-10 working days from the time of order cancellation.
RETURNS
Lee India’s returns policy gives you an option to return items purchased for any reason within the specified return period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition.
PICK UP: We offer a free pick up service. You will see a pickup option when you submit a return request.
During Pick Up, our delivery agent may do a quality check on the return. If the picked up product does not pass the quality check, we shall ship it back to you.
The following EXCEPTIONS and RULES apply to this Policy:
You have to login to your account on www.lee.in and follow the steps:
Payments made via Credit Cards, Debit Card, Net Banking or wallet, will be refunded in 7-10 working days from the time of order cancellation.
You can select multiple Items need to be returned from a single order. Go to My Orders, select an Order and then select the required items need to be returned
Yes, we provide product Pick Up facility
SING UP AND LOGIN
Please follow the below step to create an account:
Please follow the below step to Login:
You can Login on Lee India by your Email address, Facebook account or Gmail Account
PAYMENTS
You can make the payments by below mentioned options:
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product's sale price. GST has to borne/paid by the ultimate consumer of the product or service. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc
Following rules will govern whether or not additional GST will be applicable on the products purchased by you:
Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However no refunds of GST/VAT shall be made in relation to platform handling fee collected from the consumer
Our courier person will hand over the package to you only once the payment has been made. Please do not accept any package if it is tampered
Unfortunately, at this time we accept payment only in INR.
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet