WHAT IS THE WARRANTY POLICY?

  • Our products are fully warranted to the original owner against defects in materials This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use. For warranty evaluation, your product must be returned directly toAce Turtle Customer Care Department.
  • All shipping to Warranty must be pre-paid and insured. Ace Turtle cannot be liable for lost in-bound packages.
  • Only original materials are covered by this policy. Reasonable wear and tear is not included. This warranty policy supersedes all previous warranty policies.

ARE RIPS AND TEARS COVERED BY WARRANTY?

  • We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for, it will eventually begin to show age and wear. The warranty can cover defects in materials as mentioned above, but it does not cover normal wear and tear.

IS NORMAL WEAR AND TEAR COVERED BY WARRANTY?

  • We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care,it will eventually begin to show age and wear. Warranty covers defects in materials, regardless of the age of the product, but it does not cover normal wear and tear. If you wish to return a product, please see our Returns Policy.
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