• What is Lee India’s Return and Exchange Policy? How does it work?

Lee India’s returns and exchange policy gives you an option to return or exchange items purchased for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. 

  • How does return or exchange works

PICK UP: We offer a free pick up service. You will see a pickup option when you submit a return request.

During Pick Up, our delivery agent may do a quality check on the return. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on the website for same or different sizes of the same style or for any other item of the same or different value from the website within the specified exchange period subject to your address being serviceable for an exchange

 

The following EXCEPTIONS and RULES apply to this Policy:

 

  1. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box)
  2. Under Exchange Policy
  1. If you choose to exchange the item purchased by you on the website within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost
  2. If you choose to exchange items purchased by you on the website for any other item of the same or different value from the website. In such case, if the exchanged item is of the higher value, differences in amount will be charged to you and if the exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you
  3. Net amount paid by you (excluding instant cash back/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by the website as the case may be, for an exchange.
  4. Applicable refund for exchange will trigger post successful pick of original item from you.
  1. Exchanges are only allowed for pin codes which are serviceable for an exchange
  2. Items cannot be exchanged for multiple products and you are allowed to select a single item for exchange. While customers can exchange multiple items at a time by initiating separate exchange requests for each of the items
  3. Non- returnable products/categories cannot be exchanged
  4. Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders
  5. Lee India shall reserve the right to restrict exchange of the items purchased on Lee website if customer in any way breaches or misuse this policy, as determined in Lee’s sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
  6. Lee will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Lee would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User

 

  • To return a product to Lee India, please follow these steps:

You have to login to your account on www.lee.in and follow the steps:

  1. Go to “My Accounts” on the top right of your screen
  2. Click on “My Order”
  3. Create a Return Request and click on “Return” button
  4. Follow the instruction on the page and make a note of Return ID
  • How do I place an exchange request?

You can exchange a products purchased from the website within the specified return/exchange period (check product details page for the same)

You have to login to your account on www.lee.in and follow the steps:

  1. Go to “My Accounts” on the top right of your screen
  2. Click on “My Order”
  3. Select the Product need to be exchanged and click on “Exchange” (If your address is serviceable for exchange you will be able to proceed and generate an exchange id)
  4. Follow the instruction on the page and make a note of Exchange ID
  • How the product will be exchanged

You have to follow the below steps for exchange process:

  1. Place the product in a packet but do not seal it. Please ensure the product is unused, unwashed with all the tags intact.
  2. Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item.
  3. At any time, you can track the status of your exchange requests under “Track” icon on the bottom left of the website
  • How long would it take me to receive the refund of the returned product?

Payments made via Credit Cards, Debit Card, Net Banking or wallet, will be refunded in 7-10 working days from the time of order cancellation.

  • How do I return multiple products from a single order?

You can select multiple Items need to be returned from a single order. Go to My Orders, select an Order and then select the required items need to be returned

  • Does Lee India pick up the product I want to return from my location?

Yes, we provide product Pick Up facility



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